1. Deleting your account
You can request the permanent deletion of your Simple Sustenance account at any time.
There is no charge to delete your account, and you do not need to give us a reason.
Once your request has been completed, you will no longer be able to sign in or access the information stored in your account.
You can delete your account through your account settings, where this option is available, or by contacting us for help.
2. How to request deletion
Through your account
Where available, you can delete your account by:
- Signing in to Simple Sustenance.
- Opening your account or settings.
- Selecting Delete account.
- Following the confirmation steps.
For security, we may ask you to confirm your identity before your account is deleted.
By contacting us
If you cannot access your account, you can request deletion by contacting us at:
Please include the email address associated with your account and confirm that you would like your account permanently deleted.
We may ask for additional information where reasonably necessary to verify your identity and protect your information.
3. What happens when your account is deleted
Once your deletion request has been verified and processed, your account will be permanently closed.
We will remove your personal information and content from our active systems where possible. This may include:
- your account and profile information;
- saved meal plans;
- saved recipes;
- shopping lists;
- favourites;
- pantry information;
- preferences; and
- other personal information stored in your account.
Once deletion has been completed, it cannot normally be reversed.
If you decide to use Simple Sustenance again in the future, you will need to create a new account.
4. Information we may need to keep
In some situations, we may need to retain limited information after your account has been deleted.
This may be necessary for reasons including:
- legal or tax obligations;
- accounting requirements;
- fraud prevention;
- payment disputes;
- security;
- legal claims; or
- other legitimate legal or regulatory requirements.
Where we retain information, we will only keep it for as long as necessary and will protect it appropriately.
Further information about how we retain personal information is available in our Privacy Policy.
5. Backups
Like most online services, we maintain secure backups to help protect against accidental data loss and technical problems.
Deleted information may remain in backups for a limited period before being securely overwritten in the normal course of our backup processes.
Backup copies are not normally used to restore deleted accounts and are protected using appropriate security measures.
6. Subscriptions
Deleting your Simple Sustenance account does not automatically cancel an active subscription.
If you have a paid subscription, you should cancel it through the platform where you purchased it.
Website subscriptions
If you subscribed through the Simple Sustenance website, you can cancel your subscription through your account before requesting deletion, or contact us if you need help.
Apple App Store
Subscriptions purchased through Apple are managed by Apple.
You can cancel your subscription through your Apple ID subscription settings.
Deleting your Simple Sustenance account will not cancel your Apple subscription.
Google Play
Subscriptions purchased through Google Play are managed by Google.
You can cancel your subscription through your Google account.
Deleting your Simple Sustenance account will not cancel your Google Play subscription.
Cancelling a subscription prevents future renewals but does not usually result in a refund for the current billing period unless required by law or covered by our Refund Policy.
7. How long deletion takes
We aim to process account deletion requests as quickly as possible.
In most cases, verified requests will be completed within 30 days.
Occasionally, we may need more time where additional identity checks are required or where we have a legal reason to retain certain information.
If this applies to your request, we will let you know where appropriate.
8. Your other privacy rights
Deleting your account is one way to control your personal information.
Depending on the circumstances, you may also have the right to:
- access your personal information;
- correct inaccurate information;
- ask us to delete information;
- restrict how we use your information;
- object to certain uses of your information;
- receive a copy of information you have provided to us; and
- withdraw consent where we rely on it.
You can find more information in our Privacy Policy.
9. Contact us
If you have any questions about deleting your account or need help with a deletion request, please contact us:
NK Digital Ltd
Email: hello@simple-sustenance.com
Website: www.simple-sustenance.com