Simple Sustenance Contact & Support

2. Getting help with a technical problem

If something is not working properly, please tell us:

• the email address associated with your account;
• what you were trying to do;
• what happened;
• the device and operating system you are using;
• your browser, if you are using the website;
• any error message you saw; and
• screenshots or screen recordings, where useful.

The more information you can provide, the easier it is for us to investigate.

Please do not send passwords, full payment card details or other unnecessary sensitive information.

3. Subscriptions and payments

For subscription or payment questions, contact: billing@simple-sustenance.com

If you subscribed through Apple or Google, some payment, cancellation and refund matters need to be handled directly through the relevant app store.

Our Refund Policy explains how refunds work.

4. Privacy and account deletion

For questions about your personal information or to exercise your privacy rights, contact: privacy@simple-sustenance.com

This includes requests to:

• access your personal information;
• correct inaccurate information;
• delete your information or account;
• restrict or object to processing;
• request data portability; or
• withdraw consent where applicable.

Our Privacy Policy and Account Deletion Policy contain further information.

5. Accessibility

We want Simple Sustenance to be accessible to as many people as possible.

If you experience an accessibility problem with our website or app, please let us know at: support@simple-sustenance.com

Please tell us what you were trying to do and what made it difficult. Screenshots or other examples can also be helpful.

Your feedback helps us improve the service.

6. Security issues

If you believe you have found a security vulnerability in Simple Sustenance, please contact: support@simple-sustenance.com

Please include a description of the issue and, where possible, the steps needed to reproduce it.

Please do not publicly disclose a security vulnerability before giving us a reasonable opportunity to investigate it.

Never send us passwords, payment card details or other sensitive information as part of a security report.

7. Feedback and complaints

We welcome feedback about Simple Sustenance, including suggestions for new features or improvements.

If you have a complaint, please contact the relevant email address above and explain the problem. We will review it and do our best to resolve it.

8. Response times

We aim to respond as promptly as reasonably possible.

As a general guide, we aim to respond to general support, technical and billing enquiries within 2 business days.

Privacy requests will be handled within the time limits required by applicable data protection law.

Response times are targets rather than guarantees and may occasionally be longer during particularly busy periods or where an issue requires investigation.

9. Other information

For information about your rights, personal information, subscriptions, refunds or account deletion, please see our:

• Terms & Conditions
• Privacy Policy
• Cookie Policy
• Refund Policy
• Account Deletion Policy
• Acceptable Use Policy

10. Contact details

NK Digital Ltd

Registered in England and Wales

Company number: 17295507

• General support: support@simple-sustenance.com
• Privacy: privacy@simple-sustenance.com
• Billing: billing@simple-sustenance.com
• Business: hello@simple-sustenance.com

Website: www.simple-sustenance.com