Cookie policy

1. What are cookies?

Cookies are small text files that are stored on your device when you visit a website.

Cookies allow websites to remember information about your visit, making the website easier to use and helping it function correctly.

Cookies can:

• remember your preferences;
• keep you signed in;
• maintain security;
• remember items such as saved settings;
• improve website performance;
• support essential website functionality.

Cookies cannot normally be used to identify you directly on their own, although some cookies may be linked with information held about your account.

2. What are similar technologies?

In addition to cookies, websites and applications may use similar technologies such as:

• local storage;
• session storage;
• software development kits (SDKs);
• pixels;
• authentication tokens;
• device identifiers.

For simplicity, throughout this Policy we refer to all of these collectively as “cookies” unless stated otherwise.

Some of these technologies perform similar functions but operate differently from traditional browser cookies.

3. Why we use cookies

Simple Sustenance uses cookies to provide a secure, reliable and user-friendly experience.

We use cookies to:

• keep you signed into your account;
• remember your preferences;
• maintain secure user sessions;
• protect against fraudulent activity;
• improve website performance;
• remember consent choices;
• provide essential functionality;
• diagnose technical issues.

We only use cookies where there is a legitimate operational purpose or where you have provided consent, where required by law.

4. Types of cookies we use

Different cookies perform different functions.

The categories below explain how cookies are used on the Simple Sustenance website.

Strictly necessary cookies

These cookies are essential for the operation of the website.

Without these cookies, many parts of the website would not function correctly.

Examples include cookies used to:

• authenticate users;
• maintain secure login sessions;
• prevent fraudulent activity;
• remember security settings;
• process requests between pages;
• maintain subscription status;
• enable account functionality.

These cookies cannot normally be disabled through our website because they are required for the Service to operate.

Functional cookies

Functional cookies remember choices you make to improve your experience.

Examples include remembering:

• your preferred language;
• accessibility settings;
• display preferences;
• cookie consent choices;
• previously entered information where appropriate;
• login preferences where permitted.

These cookies help make future visits more convenient.

Performance cookies

Performance cookies help us understand how our website performs.

They may collect anonymous or aggregated technical information, such as:

• page loading times;
• browser compatibility;
• website errors;
• device performance;
• feature usage.

Where performance cookies are used, they are intended to improve the reliability and stability of the Service rather than to identify individual users.

Security cookies

Security cookies help protect both users and the Service.

They may be used to:

• detect suspicious activity;
• prevent unauthorised access;
• identify fraudulent login attempts;
• protect user accounts;
• support secure authentication;
• maintain session integrity.

These cookies play an important role in protecting your information.

5. Cookies we do not use

Simple Sustenance is designed with privacy in mind.

At the time of publication of this Policy:

• we do not use Google Analytics;
• we do not use advertising cookies;
• we do not sell your browsing behaviour;
• we do not use third-party behavioural advertising networks;
• we do not create advertising profiles based on your activity.

If this changes in the future, we will update this Cookie Policy and, where legally required, request your consent before placing any new non-essential cookies.

6. Third-party services

Some trusted third-party providers used by Simple Sustenance may place cookies or use similar technologies where necessary to deliver their services.

These providers may include:

• Stripe (secure payment processing);
• Supabase (authentication, database services and secure account management);
• Resend (transactional email delivery);
• cloud hosting providers supporting the operation of the Service.

These providers are only permitted to process information in accordance with their own privacy policies and applicable data protection laws.

We carefully select third-party providers and seek to work only with organisations that maintain appropriate security and privacy standards.

7. Session cookies

Some cookies exist only for the duration of your browsing session.

These “session cookies” are automatically removed when you close your browser.

Session cookies help with:

• secure logins;
• page navigation;
• temporary preferences;
• shopping list functionality;
• account security.

Because they expire automatically, session cookies generally present a lower privacy risk than persistent cookies.

8. Persistent cookies

Some cookies remain on your device after you close your browser.

These are known as persistent cookies.

Persistent cookies help us remember information between visits, making your experience more consistent and convenient.

Examples include remembering:

• your cookie consent preferences;
• accessibility settings;
• language preferences;
• whether you have previously signed in (where appropriate);
• certain website preferences.

Persistent cookies remain on your device only for as long as necessary to fulfil their purpose or until you delete them through your browser settings.

9. Managing your cookie preferences

You are in control of how cookies are used on your device.

Most web browsers allow you to:

• view stored cookies;
• delete existing cookies;
• block all cookies;
• block specific categories of cookies;
• receive notifications before cookies are stored.

Please note that disabling certain cookies may affect the functionality of the website.

For example, if essential cookies are disabled, you may not be able to:

• sign in to your account;
• access subscriber-only features;
• save meal plans;
• use shopping lists;
• maintain secure sessions.

Manage cookie preferences

10. Browser settings

Most browsers include built-in tools for managing cookies.

You can usually configure your browser to:

• refuse cookies;
• delete previously stored cookies;
• automatically clear cookies when the browser closes;
• block cookies from specific websites.

The exact steps vary depending on the browser you use.

For the most up-to-date guidance, please refer to your browser provider’s official support documentation.

11. Mobile applications

The Simple Sustenance mobile applications for iOS and Android do not use traditional browser cookies in the same way as our website.

Instead, the apps may use secure technologies such as:

• authentication tokens;
• encrypted local storage;
• device identifiers;
• secure session information;
• application preferences.

These technologies allow the app to:

• keep you securely signed in;
• remember your preferences;
• synchronise your account across devices;
• improve security;
• deliver essential functionality.

These technologies are used only where necessary for the operation of the Service or in accordance with applicable privacy laws.

12. Cookie consent

Where required by applicable law, we will request your consent before placing non-essential cookies on your device.

You may withdraw or change your consent at any time by updating your cookie preferences where available.

Strictly necessary cookies do not require consent because they are essential for the operation and security of the Service.

If we introduce additional categories of cookies in the future, we will update this Cookie Policy and our cookie consent mechanism accordingly.

13. International data transfers

Some third-party service providers used to operate Simple Sustenance may process information outside the United Kingdom.

Where this occurs, we take appropriate steps to ensure that personal information continues to receive an appropriate level of protection.

These safeguards may include:

• adequacy regulations;
• the UK International Data Transfer Agreement (IDTA);
• the UK Addendum to the European Commission’s Standard Contractual Clauses;
• contractual obligations requiring appropriate security measures.

Further information is available in our Privacy Policy.

14. Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect:

• changes to our website;
• new technologies;
• changes to third-party providers;
• legal or regulatory developments;
• improvements to our privacy practices.

When significant changes are made, we will take reasonable steps to notify users through the website or other appropriate communication channels.

The latest version of this Cookie Policy will always be published on our website.

The “Last updated” date at the top of this Policy indicates when the current version became effective.

15. Contact us

If you have any questions about this Cookie Policy or our use of cookies, please contact us.

General support

Email: support@simple-sustenance.com

Privacy enquiries

Email: privacy@simple-sustenance.com

Website: https://simple-sustenance.com

Simple Sustenance
Owned and operated by NK Digital Limited
United Kingdom

16. Related policies

This Cookie Policy should be read together with our:

• Privacy Policy;
• Terms and Conditions;
• Account Deletion Policy;
• Refund Policy; and
• Acceptable Use Policy.

Together, these documents explain how we collect, use, protect and manage your information while providing the Simple Sustenance Service.

17. Interpretation

For the purposes of this Cookie Policy:

• Cookie means a small text file or similar technology used to support website functionality, security or user preferences.
• Device means any computer, smartphone, tablet or other internet-enabled device used to access the Service.
• Service means the Simple Sustenance website, mobile applications and related services operated by NK Digital Limited.
• Website means the official Simple Sustenance website and any associated domains operated by NK Digital Limited.

Headings are included for convenience only and do not affect the interpretation of this Policy.

18. Final provisions

If any provision of this Cookie Policy is found to be invalid, unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

This Cookie Policy is governed by the laws of England and Wales, except where mandatory consumer protection legislation provides otherwise.

Nothing in this Policy limits any rights you may have under the UK General Data Protection Regulation, the Data Protection Act 2018 or other applicable laws.