1. About this policy
This Refund Policy explains how refunds work for paid Simple Sustenance subscriptions.
It applies to subscriptions purchased through:
- the Simple Sustenance website;
- the Apple App Store; or
- Google Play.
It should be read alongside our Terms & Conditions and Privacy Policy.
Nothing in this policy affects your legal rights as a consumer.
2. Our approach to refunds
We aim to deal with refund requests fairly and consistently.
Because Simple Sustenance is a digital subscription service that gives you access to paid features during your subscription period, a refund is not automatically available simply because you decide you no longer want to use the service.
However, we will consider refund requests individually and will always honour any refund rights you have under applicable consumer law.
3. Website subscriptions
If you subscribed directly through the Simple Sustenance website, you can request a refund by contacting us at:
A refund may be appropriate where, for example:
- you were charged more than once for the same subscription;
- you were charged in error;
- a technical problem prevented you from accessing paid features;
- a payment was unauthorised;
- consumer law requires a refund; or
- there are other exceptional circumstances that we consider justify a refund.
We will consider each request on its circumstances. Making a request does not guarantee that a refund will be approved.
If we approve a refund, it will normally be returned to the original payment method.
4. Apple App Store subscriptions
If you purchased your subscription through the Apple App Store, Apple manages the payment and refund process.
You should request a refund directly from Apple using its refund process.
We are generally unable to issue refunds for purchases made through the App Store.
Your refund rights are subject to Apple’s applicable terms and policies, as well as any consumer rights that apply to you.
5. Google Play subscriptions
If you purchased your subscription through Google Play, Google manages the payment and refund process.
You should request a refund directly from Google using its refund process.
We are generally unable to issue refunds for purchases made through Google Play.
Your refund rights are subject to Google’s applicable terms and policies, as well as any consumer rights that apply to you.
6. Free trials and introductory offers
If we offer a free trial or introductory price, we will tell you the terms before you start.
Unless stated otherwise, a free trial will automatically become a paid subscription when the trial ends unless you cancel before the renewal date.
If you cancel during a free trial before any payment is taken, there is normally no payment to refund.
If a paid subscription begins after a trial, any refund request will be considered under the rules that apply to the subscription and payment platform.
7. Subscription renewals
Subscriptions renew automatically unless you cancel before the next renewal date.
Forgetting to cancel a subscription does not normally entitle you to a refund for a new billing period.
However, we will consider individual circumstances and any refund rights that apply under consumer law.
Cancelling a subscription is different from requesting a refund. Cancellation normally stops future renewals but does not automatically refund the current subscription period.
Deleting your Simple Sustenance account does not automatically cancel a subscription.
8. How to request a refund
For website subscriptions, please contact:
To help us deal with your request, please include:
- the email address associated with your account;
- the date and amount of the payment;
- a brief explanation of the issue; and
- any relevant information or screenshots.
Please do not send us your full payment card number or other sensitive payment information.
We may ask for reasonable additional information to verify the payment and investigate your request.
9. Refund decisions
We will review your request and may contact you if we need more information.
Where we approve a refund, we will process it as soon as reasonably possible.
Once a refund has been processed, the time it takes to reach your account depends on your bank, card provider or payment platform.
If we cannot approve your request, we will explain why where appropriate.
10. Your consumer rights
Nothing in this policy limits or excludes any rights you have under applicable consumer protection law.
If the law gives you a right to a refund, cancellation or other remedy, that right continues to apply regardless of this policy.
11. Contact us
If you have a question about a payment or refund, please contact:
NK Digital Ltd
Email: hello@simple-sustenance.com
Website: www.simple-sustenance.com